SHIPPING & DELIVERY
Orders are typically processed within 5–7 business days (excluding weekends and holidays). Once shipped, delivery usually takes 3–5 business days depending on your location.
Yes, PURE RAW HAIR ships worldwide with tracked and secure delivery services.
Yes. Tracking information is automatically sent by email once your order has been shipped.
Certain RAW HAIR textures and longer lengths are rarer and require additional sourcing time to maintain our quality standards.
Taxes and customs duties may vary depending on your country’s regulations. Any applicable import fees, customs duties, or local taxes are the customer’s responsibility unless otherwise stated at checkout.
RAW HAIR QUALITY
Yes. Our hair is 100% authentic raw human hair sourced from single donors with intact and aligned cuticles.
Yes. Our raw hair can be professionally colored, bleached, and customized.
With proper maintenance, PURE RAW HAIR can last for years.
No. Since raw hair comes from individual donors, each bundle naturally varies slightly in texture, tone, and pattern.
Yes. Our hair is heat-friendly and can be styled using hot tools.
Minimal shedding may occur, especially after customization. Proper care helps maintain the hair’s quality and softness.
ORDERS & PAYMENTS
We accept major credit and debit cards along with secure payment methods available at checkout.
Installment payment options may be available depending on your country and eligibility.
Orders can only be modified or canceled within 24 hours of being placed. Once this timeframe has passed, changes are no longer possible.
Yes. You will receive a confirmation email immediately after placing your order.
Customs duties and taxes may vary depending on your country and are the customer’s responsibility unless otherwise stated.
RETURNS & CUSTOMER SUPPORT
Due to the nature of our products, all sales are final. However, if there is an issue with your order, please contact us within 48 hours of delivery.
Please contact our support team with your order number and photos of the issue so we can assist you quickly.
Refunds are only considered in specific situations involving damaged or incorrect items.
You can contact us through our website contact form or by email: support@purerawhair.com.
Shipping delays can occasionally occur due to carriers, customs, or high-demand periods. Our team will always assist you with tracking updates.
WIGS, BUNDLES & INSTALLATION
We recommend:
Our wigs are non-customized by default, allowing you to personalize the styling and installation.
We use premium HD lace for a seamless and natural-looking finish.
Yes. Curly and wavy textures can be straightened and will usually return to their natural pattern after washing.
Yes. Our wigs are designed to offer versatility and a natural appearance for both beginners and experienced users.
Yes. With proper maintenance, the hair can be reused multiple times.
