FAQs
SHIPPING & DELIVERY
SHIPPING & DELIVERY
How long does shipping take?
Orders are typically processed within 5–7 business days (excluding weekends and holidays). Once shipped, delivery usually takes 3–5 business days depending on your location.
- United States: 3–5 business days
- Europe: 3–7 business days
- International: 4–10 business days
Do you ship worldwide?
Yes, PURE RAW HAIR ships worldwide with tracked and secure delivery services.
Will I receive a tracking number?
Yes. Tracking information is automatically sent by email once your order has been shipped.
Why are some orders taking longer?
Certain RAW HAIR textures and longer lengths are rarer and require additional sourcing time to maintain our quality standards.
Are taxes and customs fees included?
Taxes and customs duties may vary depending on your country’s regulations. Any applicable import fees, customs duties, or local taxes are the customer’s responsibility unless otherwise stated at checkout.
RAW HAIR QUALITY
RAW HAIR QUALITY
Is your hair really RAW and unprocessed?
Yes. Our hair is 100% authentic raw human hair sourced from single donors with intact and aligned cuticles.
Can the hair be colored or bleached?
Yes. Our raw hair can be professionally colored, bleached, and customized.
How long does the hair last?
With proper maintenance, PURE RAW HAIR can last for years.
Will every bundle look exactly the same?
No. Since raw hair comes from individual donors, each bundle naturally varies slightly in texture, tone, and pattern.
Can I use heat on the hair?
Yes. Our hair is heat-friendly and can be styled using hot tools.
Does the hair shed or tangle?
Minimal shedding may occur, especially after customization. Proper care helps maintain the hair’s quality and softness.
ORDERS & PAYMENTS
ORDERS & PAYMENTS
What payment methods do you accept?
We accept major credit and debit cards along with secure payment methods available at checkout.
Can I pay in installments?
Installment payment options may be available depending on your country and eligibility.
Can I modify or cancel my order?
Orders can only be modified or canceled within 24 hours of being placed. Once this timeframe has passed, changes are no longer possible.
Will I receive an order confirmation?
Yes. You will receive a confirmation email immediately after placing your order.
Are customs fees included?
Customs duties and taxes may vary depending on your country and are the customer’s responsibility unless otherwise stated.
RETURNS & CUSTOMER SUPPORT
RETURNS & CUSTOMER SUPPORT
What is your return policy?
Due to the nature of our products, all sales are final. However, if there is an issue with your order, please contact us within 48 hours of delivery.
What should I do if I received the wrong item?
Please contact our support team with your order number and photos of the issue so we can assist you quickly.
Do you offer refunds?
Refunds are only considered in specific situations involving damaged or incorrect items.
How can I contact customer support?
You can contact us through our website contact form or by email: support@purerawhair.com.
What if my package is delayed?
Shipping delays can occasionally occur due to carriers, customs, or high-demand periods. Our team will always assist you with tracking updates.
WIGS, BUNDLES & INSTALLATION
WIGS, BUNDLES & INSTALLATION
How many bundles do I need?
We recommend:
- 3 bundles for lengths up to 22”
- 4 bundles or more for lengths over 24” or fuller looks
Are your wigs customized?
Our wigs are non-customized by default, allowing you to personalize the styling and installation.
What lace do you use?
We use premium HD lace for a seamless and natural-looking finish.
Can curly hair be straightened?
Yes. Curly and wavy textures can be straightened and will usually return to their natural pattern after washing.
Are the wigs beginner-friendly?
Yes. Our wigs are designed to offer versatility and a natural appearance for both beginners and experienced users.
Can I reuse the hair?
Yes. With proper maintenance, the hair can be reused multiple times.
