Terms of Service

Last updated: May 2026

Welcome to PURE RAW HAIR LLC. By accessing or using our website, purchasing our products, or interacting with our services, you agree to be bound by the following Terms of Service. Please read them carefully before using our website.

Throughout the site, the terms “PURE RAW HAIR,” “Company,” “we,” “us,” and “our” refer to PURE RAW HAIR LLC.

1. General Conditions

By using this website, you confirm that you are at least the age of majority in your state or country of residence or that you have given consent for any minor dependents to use this site under your supervision.

We reserve the right to refuse service to anyone at any time for any reason.

You agree not to use our products or website for any unlawful or unauthorized purpose.

2. Products & Services

PURE RAW HAIR LLC specializes in raw human hair products including bundles, wigs, closures, frontals, and related hair extensions.

Because our products are made from authentic raw human hair sourced from single donors:

  • Texture patterns may naturally vary
  • Color tones may slightly differ
  • Curl patterns are not factory-standardized

These natural variations are not considered defects.

We reserve the right to:

  • Limit product quantities
  • Discontinue products at any time
  • Modify pricing without prior notice

3. Pricing & Payments

All prices displayed on our website are listed in the selected currency at checkout.

We reserve the right to modify pricing at any time without notice.

Customers are responsible for:

  • Providing accurate billing information
  • Paying all applicable taxes, duties, or customs fees required by their country

Orders may be canceled if payment authorization fails or if fraudulent activity is suspected.

4. Order Processing & Shipping

Orders are typically processed within 5–7 business days excluding weekends and holidays.

Shipping times are estimates and may vary depending on:

  • Carrier delays
  • Customs clearance
  • Weather conditions
  • High-demand periods

PURE RAW HAIR LLC is not responsible for shipping delays caused by third-party carriers.

Customers are responsible for entering the correct shipping information at checkout.

5. Returns, Exchanges & Refunds

Due to the hygienic nature of our products, all sales are final.

We do not accept:

  • Returns
  • Exchanges
  • Refunds on opened, worn, altered, or customized items

If you receive an incorrect or damaged item, you must contact us within 48 hours of delivery with supporting photos and your order number.

PURE RAW HAIR LLC reserves the right to deny refund or replacement requests that do not comply with our policy.

6. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Branding
  • Product images
  • Videos
  • Text
  • Graphics
  • Designs

is the exclusive property of PURE RAW HAIR LLC and may not be copied, reproduced, distributed, or used without written permission.

Unauthorized use of our content may result in legal action.

7. Limitation of Liability

PURE RAW HAIR LLC shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from:

  • The use of our products
  • Allergic reactions
  • Improper installation or maintenance
  • Shipping delays
  • Loss of packages by carriers

All products are used at the customer’s own discretion and responsibility.

8. Fraud Prevention

We reserve the right to:

  • Refuse or cancel suspicious orders
  • Request additional verification
  • Block transactions flagged as fraudulent

Chargeback fraud and abuse will be disputed with supporting evidence.

9. Third-Party Services

Our website may contain links or integrations with third-party services including payment providers, shipping carriers, and external platforms.

PURE RAW HAIR LLC is not responsible for the policies, practices, or content of third-party services.

10. Privacy

Your submission of personal information through our website is governed by our Privacy Policy.

By using our website, you consent to the collection and use of information as described in our Privacy Policy.

11. Changes to Terms

PURE RAW HAIR LLC reserves the right to update or modify these Terms of Service at any time without prior notice.

Changes become effective immediately upon posting to the website.

Your continued use of the website constitutes acceptance of any updates to these Terms.

12. Contact Information

For any questions regarding these Terms of Service, please contact us at: support@purerawhair.com